Universal Banker

Role Description

Loyal Trust Bank is seeking a dynamic and customer-focused Universal Banker to join our team. This role combines responsibilities from traditional banking roles, including teller, customer service, and sales, to provide a seamless and personalized banking experience for our clients. The Universal Banker will serve as a primary point of contact for customers, handling a wide range of transactions, addressing inquiries, and promoting banking products and services to meet client needs.

Key Responsibilities

  • Customer Service Excellence: Greet customers warmly, assess their needs, and provide tailored solutions, ensuring a positive banking experience.
  • Transaction Processing: Accurately process a variety of transactions, including deposits, withdrawals, loan payments, and check cashing, while adhering to bank policies and procedures.
  • Product Sales and Referrals: Proactively identify opportunities to cross-sell banking products and services, such as savings accounts, loans, credit cards, and digital banking solutions, to meet sales goals.
  • Account Management: Assist customers with account openings, closings, and maintenance, ensuring compliance with regulatory requirements.
  • Problem Resolution: Address and resolve customer inquiries or issues promptly, escalating complex matters to appropriate personnel when necessary.
  • Cash Handling: Perform daily balancing and follow security protocols for cash and negotiable instruments.
  • Relationship Building: Build and maintain strong relationships with clients to foster loyalty and trust in Loyal Trust Bank’s services.
  • Compliance and Risk Management: Adhere to all banking regulations, policies, and procedures, including anti-money laundering (AML) and Know Your Customer (KYC) guidelines.
  • Team Collaboration: Work closely with branch team members to achieve branch goals and contribute to a positive work environment.

Qualifications

  • Education: High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in banking, retail, or customer service; prior teller or sales experience is a plus.

Skills

  • Strong interpersonal and communication skills to interact effectively with diverse customers.
  • Proficiency in basic computer applications and banking software.
  • Excellent sales and relationship-building abilities.
  • Attention to detail and accuracy in handling financial transactions.
  • Ability to multitask in a fast-paced environment.
  • Availability: Flexibility to work branch hours, including weekends and evenings, as needed.

Physical Requirements

  • Ability to stand for extended periods and lift up to 25 pounds (e.g., coin bags or cash boxes).
  • Comfort with frequent interaction with customers in a professional setting.

If interested in applying for the position, please email your cover letter and resume to career@loyaltrustbank.com.