Loan Operations Administrator
Full job description
Loyal Trust Bank is a growing financial institution committed to providing exceptional lending solutions and client service. Our Loan Operations team plays a critical role in ensuring the efficiency, accuracy, and integrity of our loan servicing processes. We are seeking a detail-oriented and analytical Loan Operations / Servicing Administrator to help manage and support the full lifecycle of loan servicing.
Position Summary:
The Loan Operations Administrator is responsible for supporting Booking new loans and all post-closing loan activities, including payment processing, escrow administration, system maintenance, and portfolio reporting. This role requires a high level of accuracy, an understanding of loan documentation and servicing systems, and strong analytical and communication skills.
Key Responsibilities:
- Manage daily loan servicing tasks such as payment processing, rate adjustments, and account reconciliations
- Maintain accurate records in the loan servicing system, ensuring data integrity and compliance with regulatory guidelines
- Monitor loan portfolios for delinquencies, maturities, and covenant compliance
- Prepare and analyze reports for internal departments, regulators, and investors
- Support escrow management, including tax and insurance payments and escrow analysis
- Assist in responding to borrower inquiries, audit requests, and internal reporting needs
- Perform system audits and quality control checks to ensure compliance and efficiency
- Work with cross-functional teams including underwriting, closing, compliance, and finance to resolve servicing issues
- Stay current on regulatory requirements, loan servicing best practices, and system updates
Requirements:
- Experience: 2+ years of experience in loan operations, loan servicing, or a related financial services role
- Knowledge: Understanding of commercial, SBA and consumer loan documentation and servicing requirements
- Skills: Strong organizational, analytical, and communication skills
- Technical: Proficiency with loan servicing systems
- Education: Associate’s or Bachelor’s degree in Finance, Accounting, Business, or related field preferred
- Bilingual in Chinese, Vietnamese or Korean preferred.
If interested in applying for the position, please email your cover letter and resume to career@loyaltrustbank.com.