Retail Operations Supervisor

Full job description

This is a full-time, on-site role for a Retail Operations Supervisor located in Johns Creek, GA. The Retail Operations Supervisor will oversee daily branch operations, ensure compliance with banking regulations, and lead a team to deliver outstanding customer service. Other tasks will include handling customer inquiries and supporting the development of team members through coaching and training.

Key Responsibilities:

  • Oversee daily operations of the retail banking branch, ensuring efficient and accurate processing of transactions.
  • Supervise, train, and mentor a team of tellers and customer service representatives to achieve performance goals.
  • Ensure compliance with all federal and state banking regulations, as well as internal policies and procedures.
  • Monitor and maintain branch security protocols, including cash handling and fraud prevention measures.
  • Resolve customer inquiries and complaints promptly and professionally to ensure high levels of satisfaction.
  • Collaborate with branch management to develop and implement strategies to meet financial and operational objectives.
  • Conduct regular audits of branch operations to ensure accuracy and adherence to standards.
  • Prepare and analyze reports on branch performance, including transaction volumes and customer feedback.
  • Foster a positive, team-oriented environment that aligns with Loyal Trust Bank’s mission and values.

Qualifications

  • Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
  • Minimum of 3-5 years of experience in retail banking or financial services, with at least 2 years in a supervisory role.
  • Strong knowledge of banking operations, regulations, and compliance requirements.
  • Excellent leadership and team management skills with a proven ability to motivate and develop staff.
  • Exceptional communication and customer service skills.
  • Proficiency in banking software and Microsoft Office Suite.
  • Ability to multitask, prioritize, and thrive in a fast-paced environment.
  • Commitment to maintaining confidentiality and handling sensitive information with discretion.

If interested in applying for the position, please email your cover letter and resume to career@loyaltrustbank.com.